Question:

What could you possibly add to your technical knowledge and years of experience to dramatically improve your troubleshooting performance?

Answer:

A thinking technology distilled from some of the world’s best problem solvers and validated by over 30 years of on-the-job use.

We help troubleshooters get to the core of any problem, big or small, technical or service-based, faster and more directly than ever, even when the problem is a big hairy mess and is stumping all the experts!

Reveal the root. Knowing how a problem came into existence is essential to figuring out what to do about it and in making sure the solution works, permanently.

Use a systematic process. The explosion of information, the pace of change and accompanying short shelf-life of relevant experience, make having a meta-strategy a critical asset. Know what questions to ask and why. Make the best possible use of your knowledge, experience and judgment in a logical and focused manner. Do it naturally and with stunning results! Increase the value you bring to your organization ten-fold with an improved ability to guide your thinking and the thinking of others.

RECOMMENDED PREREQUISITE

Attend a BPI Critical Thinking or Systematic Problem Solving workshop. Contact your organization’s training administrator to find a class schedule. Then follow these two steps:

[1] WBT Teach & Test

Go online and complete the Systematic Problem Solving web-based course. Gain an in-depth understanding of the Problem Inventory, Problem Solving and Root Cause Tracking processes. The WBT program includes key lessons, tests of understanding, feedback, and retest opportunities.

[2] Analyze Two Problems

Apply these tools to two job-related problems. Get feedback and coaching via e-mail from BPI experts using our electronic workbook with detailed coaching checklist.

OBJECTIVES

In the Troubleshooter Certificate Program you will learn to:

  • Objectively define any problem.
  • Learn when to group or to separate individual problems.
  • Follow a systematic process to fully describe any problem.
  • Focus immediately on the highest quality potential causes.
  • Quickly determine the most likely cause using the available facts.
  • Test to verify the true cause.
  • Systematically reveal the root.
  • Verify the logical flow of your root cause analysis.

    • Contact info@critical-thinking.com to enroll in the Troubleshooter Certificate Program and be assigned your own BPI expert coach.